Support Policy

Our Support HelpDesk

Forum Support(Highly Recommended): If you ever needed the fastest support even sometimes out of our working hours and be supported by other members then the right place is our public GROUP FORUM. All you need to do is to click on Submit a Ticket using the same details you used to register on our Store. If you are already a member of the support system please login in-order to open or reply to a ticket and if you do not remember your login details, kindly reset your password. Login and start asking your question.

Ticketing System Support: Do you have a sales question about any of DatonForum or any KIT Group related products and services? If you are not a registered member yet kindly email [email protected]

Already a client and need support? Click here to log in and submit a support ticket.

Not yet a client or not yet a free registered member on our website? Click here to submit a support ticket.

We answer all questions within 24 to 48 hours or sooner during the working hours/days (9 am to 5 pm | Mondays to Fridays). If you did not receive a response by e-mail within 24 to 48 hours, please log in to the helpdesk and check ticket status using your browser. E-Mail is not 100% reliable, and incorrectly configured email filters may reject messages from our helpdesk system.

On weekends and public holidays, only tickets marked as “urgent” will be answered. Unfortunately, not all inquiry needs urgent attention. Once we notice a ticket is marked as “urgent” but deep inside, it is not urgent. We will not treat it as urgent.

Social Media Assistance: Please note that if you are contacting us via any of our social media profiles either Skype, WhatsApp, Facebook or Telegram. You must wait till we respond typically same 48 to 72 hours. In fact, we may still ask you to log in to the helpdesk or post create a thread for some support cases. Not all support shall b treated via Social Media Assistance.

We do not accept social media calls (be it Voice or Video calls and you must not notify us through such means). We may block you if you do not adhere to our rules.

A note to know

We are KIT Global LTD, KIT NG LTD & LLC. All our sender email names will be coming from KIT Group and sender domain name @kitllcgroup.com and @omniknoweth.com. We are also behind www.kitglobal.iohttps://my.kitglobal.io/store, https://my.kitglobal.io, https://support.omniknoweth.com/Core/Default/Index as our general portal, support forum and desk.

Thanks for your understanding!
KIT Team

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